All Sydney Cigar House products are guaranteed to be genuine and authentic articles. We verify the origin of every cigar we supply, preserving the integrity and quality of the product during transit by maintaining ideal conditions for humidity and temperature at all times.

1. Cigar Quality Assurance:

Prior to shipping, all cigar orders will undergo a rigorous quality check to ensure they are in pristine condition.

We take utmost care in preserving the quality of our cigars. As such, we regret to inform you that we do not offer refunds or exchanges for tobacco products due to their perishable nature.

2. Shipping Responsibility:

While we make every effort to ensure your order’s safe delivery, we cannot be held responsible for any lost or damaged products during shipping.

To safeguard your investment, we highly recommend that customers opt for shipping insurance at the time of purchase.

3. Warranty for St Dupont Products:

All St Dupont products come with a warranty card filled with essential details.

In order to avail of warranty services, it is mandatory for customers to retain possession of the warranty card.

4. Refund Policy:

We do not accept “change of mind” refunds, as we deal in perishable and premium products.

However, we do recognise that exceptional circumstances may arise, and we will consider special cases. In such instances, only store credits will be issued as a refund.

If store credits are not an option, we will provide a refund directly.

Additional Considerations:

Our commitment to customer satisfaction means that we are continually working to enhance our policies and provide the best possible service.

If you have any questions or require further assistance, please do not hesitate to contact us. We are here to help and ensure your experience with our products and services is exceptional.